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Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

heyjoe
Newbie
Posts: 5
Registered: 05-02-2014

Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

Hello
Transferred broadband from BT on 24th Dec 2013 and phone came across early January.
Got broadband for £1.99 a month for a year, so its due to go up to full price in a few weeks.
I'm not expecting Plusnet to contact me with a new deal, as this is business, after all.
My question is, as an existing customer, will I be eligible to be transferred onto any of the
current offers that are being advertised for standard broadband.
There's a one for £2.50 a month which looks interesting.
If I'm eligible, who would I need to ring to arrange it?
Thanks
Joe
8 REPLIES
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

Residential cancellations - otherwise known as Customer Options, are the guys to talk to.
0800 013 2632 or 0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
You'll need your username and password handy
Superuser
Superuser
Posts: 2,875
Thanks: 576
Fixes: 5
Registered: 06-04-2007

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

You won't be eligible for the new customer offers, but if you give the Customer Options Team a call, they can usually come up with something for you.  When I called back in June when I also wanted to upgrade to fibre, they gave me a very good deal!
Residential cancellations
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Phil
Edit: Jaggies types faster than me!
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

Copy and paste faster - the amount of actual typing was minimal...  Cool
heyjoe
Newbie
Posts: 5
Registered: 05-02-2014

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

Thanks to you both.
Information, contact numbers and times duly noted.
Let the phone haggling begin Smiley
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

Let us know how you get on.
Cool
ravingkamikaze
Grafter
Posts: 51
Registered: 28-08-2014

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

how did this go?  I was about to ask a very similar question(taking on a new adsl contract, then with the possibility of moving to fibre should it eventually come to my area)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

The offers might be slightly different between different accounts, this is due to contract length, exchange market area, current account type etc. The best way to see what we can offer you is to give us a call.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
redsetter
Grafter
Posts: 76
Registered: 12-05-2013

Re: Coming to end of 1 yr deal on phone and broadband, not heard from plusnet.

I found plusnet customer service to be both prompt and excellent.i was thinking of switching the broadband to bt for their basic broadband service as i have their bt basic phone package.the rental is cheap but found call costs large,a 25 min landline call costing £3.85 but £4.50 is inclusive.
it looks as if the plusnet 10gb/unlimited overnight has now sadly been dropped as its a great value package at £5.99 a month. plusnet offered £2.50 a month for unlimited subject to a new 12 month contract,but coming off the £5.99 deal would likely mean there's no going back.