Come to end of LRS period

[#1]

Hi, I'm coming to the end of my LRS period whereafter the LR will be increased and I'll be charged for broadband.

When I log in and go to 'manage account', I get the message: 

"An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

When I look at the latest bill dated 10th April, it states: 

"Balance brought forward -£147.88

Unlimited Fibre £15.99 Promotional Discount -£10.99

Total -£142.88"

I don't understand the 'balance brought forward'; is this another 12 months of LR?  Please advise, thank you.

[#2]

Hi @HighRoad11, welcome to the forums!

That's a really odd bill that's come through. If you want to drop me a PM with the account username I will get this looked at for you.