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Come to end of LRS period

Posts: 1
Registered: ‎21-04-2020

Come to end of LRS period

Hi, I'm coming to the end of my LRS period whereafter the LR will be increased and I'll be charged for broadband.


When I log in and go to 'manage account', I get the message: 

"An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later."


When I look at the latest bill dated 10th April, it states: 


"Balance brought forward -£147.88

Unlimited Fibre £15.99 Promotional Discount -£10.99

Total -£142.88"


I don't understand the 'balance brought forward'; is this another 12 months of LR?  Please advise, thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Come to end of LRS period

Hi @HighRoad11, welcome to the forums!


That's a really odd bill that's come through. If you want to drop me a PM with the account username I will get this looked at for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team