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Combining broadband and mobile bills as one monthly payment

M4rk72
Newbie
Posts: 2
Registered: ‎11-10-2022

Combining broadband and mobile bills as one monthly payment

It would be so much easier for me and my finances if I had both monthly payments leaving my account together. Yes I can change the payment due date but the way they are both generated, they'll never match up the same. Anyone else had this rectified? Any help would be greatly appreciated. Thanks👍
3 REPLIES 3
jab1
Legend
Posts: 17,434
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Combining broadband and mobile bills as one monthly payment

@M4rk72 The two accounts are run as separate services, so unfortunately you can't combine the two. If you make the dates the same, they should leave your account at roughly the same time.

John
MisterW
Superuser
Superuser
Posts: 15,305
Thanks: 5,870
Fixes: 421
Registered: ‎30-07-2007

Re: Combining broadband and mobile bills as one monthly payment

I think the problem is that mobile and broadband have different Direct debit processing times, since they are completely separate as @jab1 says. So even if you set the dates the same on each account, they may well actually be debited on different dates.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

M4rk72
Newbie
Posts: 2
Registered: ‎11-10-2022

Re: Combining broadband and mobile bills as one monthly payment

Yeah that's the issue I've been having. I changed the dates to the same day but they're processed differently so will never be on the same day consistently. Worth a try though. Thanks for the replies.