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Closing an account

lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Closing an account

Since I'm not going to be living in the house I'm currently using Plusnet services from July I wonder if it is possible to terminate the contract and send you the router back without incurring any penalty charges?

Regards
15 REPLIES
Moderator
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Registered: 14-04-2007

Re: Closing an account

Are you moving to another house and will you be using broadband there as a house move is cheaper.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

Well that's the thing right that the next couple of months are going to be hectic since I will either be changing cities or just houses and I don't want to be bound by a contract or anything.
Community Veteran
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Re: Closing an account

You can't get a refund on the router - if you leave within 12 months of joining you have to pay for it.
Plusnet have to pay BT to terminate broadband on the line - they pass that charge on to you.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
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Re: Closing an account

T&C http://www.plus.net/support/service/code_of_practice.shtml#termintatingServices

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

So I have a 4 port router which costs 40 quid and the cessation fee is 30 pound this means If i'm to cease my contract before it ends I have to pay 70 quid - is that right? But since I've got only 2 months left it seems it is going to be more convenient if I just keep paying 2 months for a service I won't physically be able to use - is that right? Is there a chance where I pay the termination fee and return the router and I don't have to pay the extra 40 quid for something I'm not going to use and I don't want to  buy ?
Community Veteran
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Registered: 10-04-2007

Re: Closing an account

To avoid paying for the router, yes pay for the last two months. You'll still have to pay the cessation fee.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

Thanks, so what do I have to do to start the procedure for termination?
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Closing an account

Is there a chance that someone else will want broadband activated on the line if you decide to pay for the extra two months to avoid the £40 for the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

Well since it is a rented house I have no idea who is going to be moving after me.
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Closing an account

You'll need to ring the Customer Options Team anyway I think (number in my signature but note they now close at 5:30pm). It might need one of the Digital Care Team who frequent these forums to sort out the other aspects of terminating the line but delaying terminating the contract.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Closing an account

Hi there,
I'm afraid unfortunately this isn't something we'd be able to do, entirely because ofcom rules state that we aren't allowed to charge for a service that isn't being provided (not to be confused with a provided service that isn't currently available due to a line fault or other outage).
Really sorry about that.
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

But if I want I can still terminate the contract, pay the 30 pound cessation fee, send you the router back and save the cost of 40 pounds am I right?
jim:quote
Community Veteran
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Re: Closing an account

No.
Plusnet have never accepted routers back.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
lorddoskias
Dabbler
Posts: 11
Registered: 19-10-2010

Re: Closing an account

So I'm forced to pay 70 pounds?  What a nonsense o_O I don't want your router, I won't be able to use your services ergo why should I pay for them? Angry