Closing an account
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Closing an account
23-05-2011 2:18 PM
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Regards
Re: Closing an account
23-05-2011 2:27 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Closing an account
23-05-2011 2:57 PM
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Re: Closing an account
23-05-2011 3:02 PM
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Plusnet have to pay BT to terminate broadband on the line - they pass that charge on to you.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Closing an account
23-05-2011 3:05 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Closing an account
23-05-2011 3:31 PM
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Re: Closing an account
23-05-2011 3:34 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Closing an account
23-05-2011 3:36 PM
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Re: Closing an account
23-05-2011 3:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Closing an account
23-05-2011 3:43 PM
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Re: Closing an account
23-05-2011 3:50 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Closing an account
23-05-2011 4:17 PM
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I'm afraid unfortunately this isn't something we'd be able to do, entirely because ofcom rules state that we aren't allowed to charge for a service that isn't being provided (not to be confused with a provided service that isn't currently available due to a line fault or other outage).
Really sorry about that.
Re: Closing an account
23-05-2011 4:36 PM
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jim:quote
Re: Closing an account
23-05-2011 4:57 PM
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Plusnet have never accepted routers back.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Closing an account
23-05-2011 5:04 PM
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