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Closing an account on my fathers behalf

Community Veteran
Posts: 1,236
Registered: 02-08-2007

Closing an account on my fathers behalf

I seem to be having a bit of an issue going round in circles with PN trying to close my Dad's account on his behalf.
I set up the account in April 2010 simply because a phone line was needed at his address. The broadband connection was only taken because it was easier to order both.
My Dad has been ill all this time and his condition has further deteriorated and he has now moved in with family. The PN account is no longer required and I am trying to cancel it.
It was me who set up this account in 2010 and I am the person with all login / access details but because I used my Dad's name when setting up the account, PN will not close it when I ask.
They are insisting that my Dad needs to contact them instead. My Dad has never used a computer in his life and is certainly not going to start now. He is also at this stage not capable of having a telephone conversation.
When I set up the account, I made it very clear that I was doing it on behalf of someone else and this was no issue so why is it an issue now?
Short of posing as my Dad on the phone (I am an honest person and do not want to do that), how on earth can I get this service cancelled?
On the phone with PN I was told that a support ticket could be opened requesting to add my own name as an authorized user on the account.
I tried that and got a rather abrupt response "DPA Fail. Not authorized user."
I am now at a loss as to how to cancel this service?
3 REPLIES
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Closing an account on my fathers behalf

Could your father write a letter to Plusnet? Just an idea.
Community Gaffer
Community Gaffer
Posts: 5,267
Thanks: 573
Fixes: 5
Registered: 04-04-2007

Re: Closing an account on my fathers behalf

DC guys will pick this up Sean.
Sorry to hear he's not well.
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Closing an account on my fathers behalf

Hi Sean,
I've dropped you a PM.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff