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Closed account after change of address

Newbie
Posts: 4
Registered: ‎08-12-2020

Closed account after change of address

I called to notify that I’m moving house in a few weeks. The person made a mistake and completely closed my account, no internet for last 2 days. I’m working from home on very tight deadlines, and this has made me lose 2 days’ wage. It’s taken me 5.5 hours on the phone over 2 days for them to even tell me what the issue was. Now they say since they have disconnected my line, they can’t restart it for another 5 days, which will be 9 days no internet. They say there’s nothing they can do about it, even though it is their mistake! I don’t have mobile data or available hotspot.
I am beyond furious, what am I supposed to do? Lose out on 7 working days when my boss is already annoyed with this? There’s nowhere else I can work due to the pandemic. They are offering no solution and I’m desperate!