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Close my account

thewednesday
Newbie
Posts: 1
Registered: ‎06-06-2018

Close my account

Will someone at plusnet please sort your stupid website out. I wish to close my account. That's all. I get sent astound and around and astound following likely looking links that lead nowhere useful.

When I put "close my account" in the search engine it sends me to an "award winning customer helpline" phone number that doesn't get answered for 45 minutes. Or a link to on line chat which isn't available.

 

PLEASE CLOSE MY ACCOUNT!

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,959
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: Close my account

Sorry to hear you're wanting to cancel.

I'm afraid we can't take cancellation requests over the forums.

The best people to speak to will be our Customer Options team on 0800 013 2632

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 18,495
Thanks: 2,847
Fixes: 229
Registered: ‎06-04-2007

Re: Close my account

Moderator's note:

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,495
Thanks: 2,847
Fixes: 229
Registered: ‎06-04-2007

Re: Close my account

@thewednesday Do you have any Ad-blockers installed as they can interfere with on-line chat working?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still