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Close contract / cancellation fee

Bullfey
Newbie
Posts: 4
Registered: 20-10-2017

Close contract / cancellation fee

Hi again , whell this just make me upset
1 : called sc and ask for cancellation with the agreement to pay str8 away the cancellation cost.
2 : previous to the e-mail i cancelled mi DD , having no clue ..... since the council tax , and utilities are like ok , roger that u may cancel the DD
3: SINCE 16 OF OCTOBER , i get only the message reinstate your direct debit . Are u kidding ? 1 u dont shut down services as per request ( still showing up and running ) I ASK FOR THE BILL WITH THE [-Censored-] CANCELLING FEE ON IT ! I WANT TO PAY FOR THE [-Censored-] END OF THIS [-Censored-].
WORST CUSTOMMER SERVICE EVER , I AM MOVING OUT OF UK [-Censored-] IS WRONG WITH U ?

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,247
Thanks: 2,066
Fixes: 361
Registered: 21-04-2017

Re: Close contract / cancellation fee

Hi there.

 

Apologies I didn't get back to you via PM.

I'm looking into this for you now and I'll update this thread soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,247
Thanks: 2,066
Fixes: 361
Registered: 21-04-2017

Re: Close contract / cancellation fee

I've given our billing team a nudge for you now to work out your final bill.

Apologies for any inconvenience caused by the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team