Close contract / cancellation fee

[#1]

Hi again , whell this just make me upset
1 : called sc and ask for cancellation with the agreement to pay str8 away the cancellation cost.
2 : previous to the e-mail i cancelled mi DD , having no clue ..... since the council tax , and utilities are like ok , roger that u may cancel the DD
3: SINCE 16 OF OCTOBER , i get only the message reinstate your direct debit . Are u kidding ? 1 u dont shut down services as per request ( still showing up and running ) I ASK FOR THE BILL WITH THE [-Censored-] CANCELLING FEE ON IT ! I WANT TO PAY FOR THE [-Censored-] END OF THIS [-Censored-].
WORST CUSTOMMER SERVICE EVER , I AM MOVING OUT OF UK [-Censored-] IS WRONG WITH U ?

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

[#2]

Hi there.

Apologies I didn't get back to you via PM.

I'm looking into this for you now and I'll update this thread soon.

[#3]

I've given our billing team a nudge for you now to work out your final bill.

Apologies for any inconvenience caused by the delay.