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Claiming Cashback Email

Newbie
Posts: 1
Registered: ‎11-10-2019

Claiming Cashback Email

Hi, My Plusnet Fibre broadband has now been active for 16 days and according to the webite I should have received a cashback email within 10 days, am I reading this wrong? Is there something I need to do before receiving the email?  

Thanks

3 REPLIES 3
Newbie
Posts: 1
Registered: ‎11-10-2019

Re: Claiming Cashback Email

Hiya,

Switched through uswitch on 27/9/19, not yet had an email ( searched junk ) can you please help ?

 

Moderator
Moderator
Posts: 30,083
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Claiming Cashback Email

Moderators Note
This topic has been moved from Everything Else to Accounts/Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Claiming Cashback Email

Hey @she1la,

 

Thanks for reaching out to us.

Really sorry to hear you've not seen the redemption email just yet, I've checked over the account and provided a more detailed support ticket here.

 

@pushydevil,

I've provided more details for you here.

 

Thanks.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team