Claiming Cashback Email

[#1]

Hi, My Plusnet Fibre broadband has now been active for 16 days and according to the webite I should have received a cashback email within 10 days, am I reading this wrong? Is there something I need to do before receiving the email?  

Thanks

[#2]

Hiya,

Switched through uswitch on 27/9/19, not yet had an email ( searched junk ) can you please help ?

[#3]

Moderators Note
This topic has been moved from Everything Else to Accounts/Billing.

[#4]

Hey @she1la,

Thanks for reaching out to us.

Really sorry to hear you've not seen the redemption email just yet, I've checked over the account and provided a more detailed support ticket here.

@pushydevil,

I've provided more details for you here.

Thanks.