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'Checking your details'

Joelishere
Newbie
Posts: 2
Registered: ‎14-01-2014

'Checking your details'

Hello!
I signed up for plusnet on 14/12/2013 and arranged for an engineer to come as I had no phone line.
The phone line was fitted last Wednesday and I should be expecting the internet later this week 'Fingers crossed', but I am a little worried because in my account details section of my account says it is still in the 'Checking your details' stage. I would have thought that I would be at least checking my lines or something by now.
Also it says my router hasn't been ordered yet, but I paid for it almost a month ago.
Is this normal? I hope someone can help
Thank you  Smiley
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: 'Checking your details'

Hi there,
Sorry about that - just chased this for you with our provisioning team, you should see the status update on the account shortly.
Joelishere
Newbie
Posts: 2
Registered: ‎14-01-2014

Re: 'Checking your details'

Hi Matt,
Just got the update. Thank you for your help. Smiley