Check on account setup progress
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Check on account setup progress
26-09-2013 1:12 PM
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Sorry if I'm jumping the gun, but I signed up for a new broadband account on Sunday and the status has just sat at 'Checking your details' all week. I raised a support ticket yesterday morning, but haven't heard anything yet.
Does this process normally take a little while?
Many thanks
Re: Check on account setup progress
26-09-2013 2:27 PM
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It looks like you might have missed an email from us back on the 22nd. It's just advising that we'd need a MAC key before we can arrange for your broadband service to be transferred over.
You'd just need to request that from your current ISP.
Feel free to reply back when you have that and I'll make sure we do our bit for you.
Adam
Re: Check on account setup progress
26-09-2013 2:31 PM
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Thank you for coming back.
We don't actually have broadband, so we don't have a current ISP to request a MAC code from.
Many thanks
Re: Check on account setup progress
26-09-2013 3:03 PM
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Have you just moved into the property you've asked us to activate a new service for?
Adam
Re: Check on account setup progress
26-09-2013 3:07 PM
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Thanks for coming back.
We've lived in the property for many years, but have never had broadband here. Sorry - I did have a live-chat with a member of the sales team after placing the order on Sunday - the website was asking us for a MAC code, but I was told to ignore that.
Thanks again.
Re: Check on account setup progress
26-09-2013 3:16 PM
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Are you in now if I call for a quick chat?
Re: Check on account setup progress
26-09-2013 3:22 PM
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Is it OK if you talk to my son-in-law about it - he's technically minded and is helping me set it up and chase this. Is there a way I can give you his number? He's already a plusnet customer and has recommended me setting up with you. Can I maybe add his number to the support ticket?
Thank you.
Re: Check on account setup progress
26-09-2013 3:33 PM
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Contact numbers can be updated through the member centre at http://www.plus.net
I'll make sure we get you sorted.
Adam
Re: Check on account setup progress
26-09-2013 3:41 PM
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Thank you - I've just added a ticket with my son-in-law's details and asked for him to be added as a contact.
Thanks again.
Re: Check on account setup progress
26-09-2013 4:23 PM
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I've also just added his mobile number on the account itself. He's available this afternoon if you need to check anything.
Thanks again.
Re: Check on account setup progress
26-09-2013 5:02 PM
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