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Charging for mobile calls

FIXED
Bargy
Hooked
Posts: 6
Thanks: 1
Registered: ‎11-01-2018

Charging for mobile calls

Hello,

The last bill I received seemed a little too high which prompted me to look into what I was being charged for. I find that I am being charged for mobile calls from my landline. I am paying for 'Anytime International 300' at a cost of £9.41. Why am I paying additional call charges? And can I get a refund for all the overcharging since the current contract started.

 

Thanks

4 REPLIES 4
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Charging for mobile calls

@Bargy 

From my reading uk mobile calls are not included unless you pay an extra £3 for 100 minutes worth. https://www.plus.net/help/legal/residential-phone-tariffs/#anytime-international

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MisterW
Superuser
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Registered: ‎30-07-2007

Re: Charging for mobile calls

Fix

Mobile calls aren't included in the Anytime International plan unless you have the Mobioe add on which includes 100 minutes for £3/month.

See details here https://www.plus.net/help/legal/residential-phone-tariffs/l

Edit @Baldrick1 beat me to it...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Bargy
Hooked
Posts: 6
Thanks: 1
Registered: ‎11-01-2018

Re: Charging for mobile calls

Thank you @Baldrick1 and MisterW.

This is the page I have been searching for but could not find.

 

That explains it, I don't pay the extra £3, normally preferring to use 'mobile to mobile'. Occasionally the signal is poor and I revert to using the landline to call mobiles. I will review that policy.

 

Thanks.

MisterW
Superuser
Superuser
Posts: 11,392
Thanks: 3,564
Fixes: 272
Registered: ‎30-07-2007

Re: Charging for mobile calls

I will review that policy.

@Bargy good idea, calling mobiles from a landline without a call plan that includes mobiles is very expensive. If you suffer from poor mobile signals then it might be worth considering a voip account such as https://www.localphone.com . Call rates to UK mobiles are 1.8p/min with no connection charge. You could use a voip smartphone app on your mobile to make the call via your broadband connection. With some voip providers you can register your mobile or landline number as the outgoing CLI so calls would appear to be coming from that

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.