Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Charges
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Charges
Charges
11-12-2013 6:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can someone please explain why on my broadband order status its now saying a first payment is being taken 0f 15.98 ( I presume this to be 9.99 plus the 5.99 delivery ( not even correct as broad band should be 2.75 per month not 9.99 ) ...... the reason I asked is I paid up front line rental 5.99 delivery and 2.75 broad band. when I ordered............................ Broadband not connected yet.
surely I wont get another charge till the end of the first month for the second months charges am I having a senior moment here or is there a hic cup in the billing ?? maybe its just something internal and no charges will be taken ?
surely I wont get another charge till the end of the first month for the second months charges am I having a senior moment here or is there a hic cup in the billing ?? maybe its just something internal and no charges will be taken ?
Message 1 of 3
(650 Views)
2 REPLIES 2
Re: Charges
11-12-2013 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, looks like the account activated on the 9th so your next payment will be requested on the 9th Jan - I can see the order's still going through though so we'll issue a pro rata refund once that's complete and we know how many days to refund for.
Message 2 of 3
(258 Views)
Re: Charges
11-12-2013 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matt
Many thanks for looking, it was the part earlier saying first payment of 15.98 being taken that made me cough, but it seems I was having a very senior moment................ so far plus net has done every thing as they said they would...................... so far definitely a 5 star company to date.
Many thanks for looking, it was the part earlier saying first payment of 15.98 being taken that made me cough, but it seems I was having a very senior moment................ so far plus net has done every thing as they said they would...................... so far definitely a 5 star company to date.
Message 3 of 3
(258 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page