Charges for phone calls not made

[#1]

Hi,
I have been charged for phone calls made to a 123 number since coonection. I have not made any calls to this number. I don't even know what it is for.  The line is not working either. I reported this to Customer Service and spoke to a"[CSA Removed]" and was offered to reduce the bill to half. Is she mad? I did not make these call and I want to be reimbursed for the charges since connection.

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

[#2]

You may find this interesting.

[#3]

Hi PGardoce2K15,
Usually I'd attribute this to engineers dialling the number in, especially as you have recently had a fault. That being said, this number is being dialled out daily, and has been for a while now. Even at daft o clock in the morning.
Do you have any alarm systems, or anything similar hooked up to your telephone line?

[#4]

I have just been billed for around 20 calls i have not made i do not have a phone in my home i have a mobile using the landline only for internet.  I was shown a list of calls made when I have been away and at work, I called the numbers with my mobile phone and nobody on the other end knows who I am what is going on Plusnet how can this be happening this is really not acceptable and I want something done about it asap

[#5]

I have an alarm system not connected to the internet as it is quite old.  I have no actual phone and so cant understand these calls and most of them are made when I am away or not even at home.  I called all the numbers and asked them if they know me and none of them knew who I was

[#6]

I have not reported a fault so how would i know there was a fault on my line all i know is that i have been charged for numbers it would be impossible for me to call as I don't know the numbers and anyway I have a mobile phone that is unlimited contract so something is amiss

[#7]

First thing to do is check whether you have a crossed line, and therefore paying for someone else's calls. Dial 17070 on your landline, listen to the announcement, and check that the correct number is quoted.

[#8]

You could also try calling your landline number from your mobile and see if is is answered by someone else.