Charges for 03 numbers?
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Charges for 03 numbers?
07-12-2014 1:34 PM
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I have PN unlimited BB and Landline which comes with inclusive weekend calls I made a couple of calls to 03 numbers on weekends and have been charged for them one is over £4, should these be included in my package?
I used to get these as part of my allowance with SKY and I'm sure even Ofcom say these numbers must be included in any inclusive allowances?
Unless I'm missing something obvious?
Any ideas?
Thanks
Re: Charges for 03 numbers?
07-12-2014 1:38 PM
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Can you post the first four or five digits to PN can pick this up when they see it ?
We dialled a 0344 number last week and a 31 minute call cost zero under my Talk Anytime package.
*Edit - were both calls under 60 minutes ? You get charged if they go over an hour.
Re: Charges for 03 numbers?
07-12-2014 1:42 PM
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It was also an 0344 number 034424. I called sky to complain about an incorrect final bill, the call lasted 45 min because I kept getting sent to the wrong department.
I'll check for other billed calls too as there might be more!
Thanks
Re: Charges for 03 numbers?
07-12-2014 1:48 PM
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Have you paid your line rental in advance using the LIne Rental Saver option ?
Quote I have PN unlimited BB and Landline
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Charges for 03 numbers?
07-12-2014 1:53 PM
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Does paying upfront make a difference?
EDIT: Just went to try as if I was placing a new order and only just noticed the bit about not having included mins d'oh, well there are my savings from line saver gone! I just totally missed that point.
I'll use my mobile from now on!
Re: Charges for 03 numbers?
07-12-2014 2:01 PM
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Yes, it rather defeats the object of LRS in my opinion, by the time you've added E & W/E back in you're only saving £1/month...
Quote well there are my savings from line saver gone! I just totally missed that point.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Charges for 03 numbers?
07-12-2014 2:11 PM
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Product:
Talk Evenings & Weekends
But I was on this from way back, and it gets renewed with my lrs.
Re: Charges for 03 numbers?
07-12-2014 2:23 PM
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Quote from: MisterW Yes, I'm afraid so, the Line rental saver does not include any calls at all. There's been a few people confused by this in the past and it should have been obvious during the signup process that the w/e calls would be removed, but I don't think it is!.
I signed up online, I only noticed it because I was looking for it, I agree I don't think it is that obvious and if you say a few people have been caught out by it then perhaps PN need to review how they inform customers.
Seems a shame really, I'll know for next time.
Thanks for your help
Re: Charges for 03 numbers?
07-12-2014 2:25 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Charges for 03 numbers?
07-12-2014 4:18 PM
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Re: Charges for 03 numbers?
08-12-2014 10:57 AM
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Can anyone at PN confirm when this change took place? Maybe I ordered as the change was going through?
Re: Charges for 03 numbers?
08-12-2014 11:21 AM
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It's all very confusing ( and misleading! ), as you say, if you click on the 'Line Rental' it show that LRS doesn't include any calls BUT then again it states that normal monthly line rental includes Weekend calls which is obviously not correct if you have a Fibre BB package, as that includes E & W/e calls. So that tends to indicate, in my mind, that the call package IS associated with the BB product and not just the Line rental arrangements...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Charges for 03 numbers?
08-12-2014 11:51 AM
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It really is time PlusNET stopped promoting services as "broadband+call plan is £x" plus "line rental". If the call plan is not part of the broadband package charge - irrespective of how one chooses to pay for the line rental - then it should not be advertised as though it is.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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