Charged twice in same month?
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- Re: Charged twice in same month?
18-08-2017 4:44 PM
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Can you please advise why I have been charged a monthly fee and annual line saver for same dates :
Invoice: 88941724 (refund £9.99) 88918306 (monthly fee £35.98) 88941692 (annual line saver £197.68)
Also no mention of £50 reward which was promised on renewal (advised I would recieve this within 60 days)
This after I decided to stay with plusnet.
Thanks
Fixed! Go to the fix.
Re: Charged twice in same month?
19-08-2017 7:18 PM
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I'm guessing here, but the PN 'heritage billing system' is inflexible, so if you renewed a day after your old contract expired, you may well be charged the full (out-of-contract) rate and monthly line rental until the next billing date, from which point any discount kicks in and your LRS becomes effective.
I'll leave others to make a guess regarding the £50.
I'm sure one of the PN staff who help on this forum, will look into your specific circumstances and give you an answer, but possibly not till Monday.
Re: Charged twice in same month?
21-08-2017 3:08 PM
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Hi there,
From what I can see, your line rental saver was paid after your bill was generated. In these scenarios, we'd start LRS on the next billing date so you won't be paying us for your line rental twice in one month.
In regards to your cashback, leave this with me. I'll need to listen to the call.
Re: Charged twice in same month?
23-08-2017 4:29 PM
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Hello Anoush (gandalf)
thanks for the reply, any idea when you will be able to listen to the call.
Re: Charged twice in same month?
29-08-2017 10:53 AM - edited 29-08-2017 2:30 PM
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Sorry about the delayed response here.
I'll get back to you before the end of the day.
EDIT: After trying to listen to the call it doesn't seem to be showing on our call recording software. Leave this with me a bit longer to discuss with our marketing team and my manager. Apologies for the delay.
30-08-2017 2:14 PM
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Re: Charged twice in same month?
31-08-2017 4:52 PM
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hey
thats great news , my confidence has been restored with plusnet ,thanks for your help anoush.
Re: Charged twice in same month?
31-08-2017 5:51 PM
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Re: Charged twice in same month?
11-09-2017 2:02 PM
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Received my £50 cheque on the weekend , thanks for your help anoush glad this forums here ,hope i dont have to use it again next year though.
Re: Charged twice in same month?
11-09-2017 6:21 PM
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Re: Charged twice in same month?
11-09-2017 6:23 PM
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Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #6.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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