cancel
Showing results for 
Search instead for 
Did you mean: 

Charged twice for phone installation!

hpares
Dabbler
Posts: 18
Registered: 16-11-2011

Charged twice for phone installation!

Hi, It looks like I am getting charged twice for a new line installation! I paid £49.99 via credit card on the 01/11/2011 when signing up for plusnet home phone and broadband, the engineer visited yesterday and now I have received a email saying I will I will be charged £86.48 via direct debit as a one-off payment. On the invoice this is broken down as:
1 Initial Subscription - £11.49
1 ADSL Setup Fee - £25.00
1 Phone Installation Fee - £49.99
So I am getting charged again for a phone installation fee even though I paid already on the 01/11/2011 (money has come out of my account).
This is not acceptable! Can it please be rectified as soon as possible. I have already opened a support question (id: 4911171Cool detailing all of the above.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Charged twice for phone installation!

I'm sorry to hear about this, I'm going to reply to your other thread about this: http://community.plus.net/forum/index.php/topic,100063.0/topicseen.html
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 25,881
Thanks: 1,189
Fixes: 50
Registered: 14-04-2007

Re: Charged twice for phone installation!

Moderators Note
Thread locked in favour of the one in Adam's link.

Customer and Forum Moderator.