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Charged twice for phone installation!
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Charged twice for phone installation!
23-11-2011 11:05 AM
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Hi, It looks like I am getting charged twice for a new line installation! I paid £49.99 via credit card on the 01/11/2011 when signing up for plusnet home phone and broadband, the engineer visited yesterday and now I have received a email saying I will I will be charged £86.48 via direct debit as a one-off payment. On the invoice this is broken down as:
1 Initial Subscription - £11.49
1 ADSL Setup Fee - £25.00
1 Phone Installation Fee - £49.99
So I am getting charged again for a phone installation fee even though I paid already on the 01/11/2011 (money has come out of my account).
This is not acceptable! Can it please be rectified as soon as possible. I have already opened a support question (id: 49111718) detailing all of the above.
1 Initial Subscription - £11.49
1 ADSL Setup Fee - £25.00
1 Phone Installation Fee - £49.99
So I am getting charged again for a phone installation fee even though I paid already on the 01/11/2011 (money has come out of my account).
This is not acceptable! Can it please be rectified as soon as possible. I have already opened a support question (id: 49111718) detailing all of the above.
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Re: Charged twice for phone installation!
23-11-2011 11:28 AM
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I'm sorry to hear about this, I'm going to reply to your other thread about this: http://community.plus.net/forum/index.php/topic,100063.0/topicseen.html
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Re: Charged twice for phone installation!
23-11-2011 11:59 AM
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Moderators Note
Thread locked in favour of the one in Adam's link.
Thread locked in favour of the one in Adam's link.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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