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Charged twice for phone installation!

hpares
Dabbler
Posts: 18
Registered: ‎16-11-2011

Charged twice for phone installation!

Hi, It looks like I am getting charged twice for a new line installation! I paid £49.99 via credit card on the 01/11/2011 when signing up for plusnet home phone and broadband, the engineer visited yesterday and now I have received a email saying I will I will be charged £86.48 via direct debit as a one-off payment. On the invoice this is broken down as:
1 Initial Subscription - £11.49
1 ADSL Setup Fee - £25.00
1 Phone Installation Fee - £49.99
So I am getting charged again for a phone installation fee even though I paid already on the 01/11/2011 (money has come out of my account).
This is not acceptable! Can it please be rectified as soon as possible. I have already opened a support question (id: 49111718) detailing all of the above.
2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Charged twice for phone installation!

I'm sorry to hear about this, I'm going to reply to your other thread about this: http://community.plus.net/forum/index.php/topic,100063.0/topicseen.html
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Charged twice for phone installation!

Moderators Note
Thread locked in favour of the one in Adam's link.
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