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Charged line renal despite Line Rental Saver being active

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MJN
Pro
Posts: 1,162
Thanks: 74
Fixes: 3
Registered: ‎26-08-2010

Charged line renal despite Line Rental Saver being active

Hi Plusnet, I've just renewed my contract and noticed that my most recent (6th Sep) bill has an £18.99 line rental applied to it despite my Line Rental Saver still being active (I think it expires Mar '20). Could you take a look?

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 1,076
Thanks: 251
Fixes: 68
Registered: ‎06-08-2018

Re: Charged line renal despite Line Rental Saver being active

Fix

@MJN,

 

Sorry that's happened. Looks like the renewal has interrupted the LRS. I've refunded the incorrect line rental charge back to you and forced the contract back on for the remaining months (plus an extra month). 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
MJN
Pro
Posts: 1,162
Thanks: 74
Fixes: 3
Registered: ‎26-08-2010

Re: Charged line renal despite Line Rental Saver being active

That's great - thank you Joe!
Plusnet Help Team
Plusnet Help Team
Posts: 1,076
Thanks: 251
Fixes: 68
Registered: ‎06-08-2018

Re: Charged line renal despite Line Rental Saver being active

No worries @MJN. Any other problems please let us know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Biggsy
Hooked
Posts: 5
Registered: a week ago

Re: Charged line renal despite Line Rental Saver being active

The same sort of thing has just happened to me. I recently upgraded to Fibre and have now been billed for line rental despite having an existing Line Rental Saver (that I last renewed in September). Plusnet, please refund me.

Also unexpected is being billed for a month in advance (for bb) in combination with last month. Fortunately, that (a whacking big bill) was what made me check the details and notice the line rental thing. Wonder how much I've had nicked off me in the past without noticing due to other bugs?
Biggsy
Hooked
Posts: 5
Registered: a week ago

Re: Charged line renal despite Line Rental Saver being active

ps. note. Two line rental amounts erroneously charged in my latest bill: £5.70 + £18.99.
Biggsy
Hooked
Posts: 5
Registered: a week ago

Re: Charged line renal despite Line Rental Saver being active

Plusnet Help Team
Plusnet Help Team
Posts: 1,022
Thanks: 122
Fixes: 45
Registered: ‎26-03-2018

Re: Charged line renal despite Line Rental Saver being active

Hi @Biggsy,

I've responded in the other thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team