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Charged for router postage £6.99

Julie123
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-03-2018

Charged for router postage £6.99

Hi - I recently rang up to renew my contract and I explained about connection issues over the last year (having to restart the router many times). I was sent another router and was told I needed to ring up to get the postage cost back.  I have been charged. Is this right please?  I hate ringing most companies up and holding.  Why couldn't there be a note on my file to take the charge off my next bill?  Could this be done without me needing to ring up please?  Thank you.  

 

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Charged for router postage £6.99

Thanks for your post @Julie123

I've done that for you now and you'll see a credit on your next bill to cover the cost of the postage for the router. Smiley

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Julie123
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-03-2018

Re: Charged for router postage £6.99

Thank you very much Anoush - that's helpful.