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Charged for referral

Posts: 1
Registered: ‎21-08-2022

Charged for referral

My final bill contains a charge for 'My Referrals'
Why am I being charged for that instead of it being taken off?
Posts: 11,524
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Registered: ‎30-06-2016

Re: Charged for referral

Does the final bill include a refund for service less referral discount for days after you left? If so it is probably not a charge but a claim back for a referral for which you have been credited, but is not payable after you left.

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Posts: 22,321
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Registered: ‎06-04-2007

Re: Charged for referral

I may be wrong but looking at my referrals I think they are paid a month after the referral pays their bill but in advance of your bill.


Of course I could be completely wrong. Hopefully a member of staff will be along to clear the matter up.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Charged for referral

Hi @Alwaysautumn,


I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers. Apologies for any inconvenience or concern caused. I've had a check of your final bill and can confirm that it shows a £2.50 credit for your referrals on this bill - I'm sorry if this looked like a charge on your side and I will flag this to the relevant team. Please let me know if you have any further questions.

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 Emily D
 Plusnet Help Team