Charged for monthly line rental after paying annual fee

[#1]

Not long ago I was consistently overcharged on my account stretched over several months and eventually received a refund, Since then, I paid annual line rental charge in March, and now I  get charged monthly line rental in May and June.invoices. Seriously!

[#2]

Hi @grenville,

 Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=202776120

Kind regards,

Josh