Charged for call to 0345 number
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Charged for call to 0345 number
03-06-2015 6:22 PM
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Could someone look into this, please.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Charged for call to 0345 number
03-06-2015 7:15 PM
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I'm guessing that this call may have been to a UK based call centre, based on the number.
I can see that the call exceeded an hour in length. Calls inclusive of the call plan do become chargeable after an hour as per the call charging rules here.
Hope this clarifies.
Matty
Re: Charged for call to 0345 number
03-06-2015 7:47 PM
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You area are right, it was to a UK call centre. I was sure at the time that it hadn't gone over the hour but it seems it did and I just looked at the number and cost and not the length of the call.
Thanks for looking into it so quickly.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Charged for call to 0345 number
03-06-2015 7:58 PM
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I was hoping that it wasn't legit on your behalf
Re: Charged for call to 0345 number
03-06-2015 8:21 PM
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Re: Charged for call to 0345 number
03-06-2015 8:26 PM
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Edit: Most of the call was checking I could now have full access to my mother's accounts while they made changes at their end.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Charged for call to 0345 number
03-06-2015 8:30 PM
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