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Charged for call to 0345 number

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Charged for call to 0345 number

I have been charged 27p on 1st June for a call to an 0345 number which, as far as I am aware, should be part of the inclusive calls in my Anytime call plan.
Could someone look into this, please.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

6 REPLIES
MattyC
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Re: Charged for call to 0345 number

Hi Mav, hope you're well.
I'm guessing that this call may have been to a UK based call centre, based on the number.
I can see that the call exceeded an hour in length. Calls inclusive of the call plan do become chargeable after an hour as per the call charging rules here.
Hope this clarifies.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Charged for call to 0345 number

Embarrassed
You area are right, it was to a UK call centre. I was sure at the time that it hadn't gone over the hour but it seems it did and I just looked at the number and cost and not the length of the call.
Thanks for looking into it so quickly.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MattyC
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Re: Charged for call to 0345 number

No worries Mav,
I was hoping that it wasn't legit on your behalf  Roll eyes
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Faizan786
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Re: Charged for call to 0345 number

Over an hour to a UK call centre " Ouch", I bet they still did not sort it out.
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Re: Charged for call to 0345 number

It was Barclays and, no, not totally sorted but I rang the next day and, so far, have been awarded £175 goodwill as well all charges relating to my mother's accounts refunded. The complaint goes back to early April with the issues starting a few weeks before that and they failed to resolve things within 8 weeks.
Edit: Most of the call was checking I could now have full access to my mother's accounts while they made changes at their end.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Faizan786
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Re: Charged for call to 0345 number

Great news, well done worth the wait on the phone then. I'm happy you sorted it out  Smiley