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Charged for a call to 123 I didn't make.

dhough
Newbie
Posts: 4
Registered: ‎05-04-2019

Charged for a call to 123 I didn't make.

Hi,

 

I just logged in to my account and I noticed that I've been billed for a call to 123 - I didn't make this call, I don't even have a phone plugged in to the socket. Now, I don't care about the 50p, but I'm concerned that other calls might start showing up. Can anyone help?

 

Thanks

6 REPLIES 6
DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: Charged for a call to 123 I didn't make.

I'm pretty confident in letting you know this was more than likely done by an Openreach engineer.

There's another topic (possibly two) started recently and the Plusnet forum staff have passed on feedback to Openreach regarding this 'naughty' practice.

 

The only thing you can do is wait for a member of forum staff to remove this charge.

 

edit to correct a typo.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Charged for a call to 123 I didn't make.

Good morning @dhough, thanks for your post.

 

As @DS correctly surmises, these sorts of charges are often erroneous holdovers of Openreach testing. As soon as we've located the charge we'll be able to get it removed for you.

 

On checking the account and billing, I'm unable to see a charge for a call to 123 at all - can you confirm which months bill it appears on?

dhough
Newbie
Posts: 4
Registered: ‎05-04-2019

Re: Charged for a call to 123 I didn't make.

Thanks for the responses.

The call is currently showing up under 'unbilled calls'

Thanks
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Charged for a call to 123 I didn't make.

Thanks for getting back to me.

 

At the moment I'm still not showing this call at all. I'll take ownership of this issue for you and as soon as the charge appears I'll drop you a ticket confirming that I've actioned any necessary credit/refund.

 

Please let me know if you need any further assistance at all in the meantime.

dhough
Newbie
Posts: 4
Registered: ‎05-04-2019

Re: Charged for a call to 123 I didn't make.

Thank you.

 

Attached a screengrab.

 

 

 

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Charged for a call to 123 I didn't make.

Hi @dhough

 

Thanks for sending that over. Once your invoice is created we can ensure this is removed for you.