Charged for a call to 123 I didn't make.
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- Re: Charged for a call to 123 I didn't make.
Charged for a call to 123 I didn't make.
05-05-2019 10:45 PM
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Hi,
I just logged in to my account and I noticed that I've been billed for a call to 123 - I didn't make this call, I don't even have a phone plugged in to the socket. Now, I don't care about the 50p, but I'm concerned that other calls might start showing up. Can anyone help?
Thanks
Re: Charged for a call to 123 I didn't make.
05-05-2019 11:19 PM - edited 05-05-2019 11:20 PM
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I'm pretty confident in letting you know this was more than likely done by an Openreach engineer.
There's another topic (possibly two) started recently and the Plusnet forum staff have passed on feedback to Openreach regarding this 'naughty' practice.
The only thing you can do is wait for a member of forum staff to remove this charge.
edit to correct a typo.
Re: Charged for a call to 123 I didn't make.
06-05-2019 9:38 AM
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Good morning @dhough, thanks for your post.
As @DS correctly surmises, these sorts of charges are often erroneous holdovers of Openreach testing. As soon as we've located the charge we'll be able to get it removed for you.
On checking the account and billing, I'm unable to see a charge for a call to 123 at all - can you confirm which months bill it appears on?
Re: Charged for a call to 123 I didn't make.
06-05-2019 11:19 PM
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The call is currently showing up under 'unbilled calls'
Thanks
Re: Charged for a call to 123 I didn't make.
07-05-2019 8:25 AM
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Thanks for getting back to me.
At the moment I'm still not showing this call at all. I'll take ownership of this issue for you and as soon as the charge appears I'll drop you a ticket confirming that I've actioned any necessary credit/refund.
Please let me know if you need any further assistance at all in the meantime.
Re: Charged for a call to 123 I didn't make.
09-05-2019 1:15 AM
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Thank you.
Attached a screengrab.
Re: Charged for a call to 123 I didn't make.
09-05-2019 11:45 AM
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Hi @dhough
Thanks for sending that over. Once your invoice is created we can ensure this is removed for you.
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