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Charged for Free BT Sport and for cancelled Call Package

Community Veteran
Posts: 1,605
Thanks: 20
Registered: 29-06-2010

Charged for Free BT Sport and for cancelled Call Package

Hi.
I signed up for 6 months free BT Sport - so far I've been charged for the first 3 months, and have had to contact support via chat to get refunded. I also cancelled our Evening and Weekend calls package, realising very quickly after moving the line rental to Plusnet, that the number of calls made did not justify the £3 per month.Unfortunately, I've also continued to be charged the £3.
I last contacted billing support via chat on January 10th, and the agent assured me that I would be refunded. While on the chat, I realised that I was actually requiring 2 months refunded, so while I originally only asked for £8 back, it was made clear before the chat ended that I actually had been over-billed by a total of £16.
I was assured that this would be taken care of, but when I checked my account yesterday, there's only a 1 month refund for £8 there. The Invoice no on the Credit Note is 68886728. I can also supply the transcript of the chat session if support want to check it.
Can I please have my £8 back, and an assurance that I will not be charged for my free BT Sport until it stops becoming free?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Charged for Free BT Sport and for cancelled Call Package

Hi Jaggles,
I have made the appropriate changes to your account and issued your refund. Can you please refer to ticket reference 118344275 for full details of the changes.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 1,605
Thanks: 20
Registered: 29-06-2010

Re: Charged for Free BT Sport and for cancelled Call Package

Thanks, Ben. Much appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Charged for Free BT Sport and for cancelled Call Package

No problems Jaggies, just get in touch if you need any further assistance and we'll be more than happy to help
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team