No I don't think that is correct, as both discounts applied are promotional discounts - neither are a discount for the lack of service. The incorrect charging refund for £10.98 is actually from being overcharged on my previous John Lewis account and nothing to do with the Plusnet account (they said it was easier to pay it into my Plusnet account for some reason). The £5.00 'refund' is from the previous bill as I payed up front in August and then didn't get any broadband at all from the 6th September! So ignoring both of those I have two discounts on my bill, both 'promotional' discounts, I should effectively be paying £5:00 a month for Unlimited Fibre, with my promotional discount. What I have payed this month is £5:00 (£15.99-10.99 discount) to cover the coming month, and £3.83 (£12.26-8.43) for the previous part month from 13th September to 5th October. This appears to be a pro rata charge (23/30 ths) for Unlimited Fibre, NOT a pro rata for ADSL (unless you charge the same for both). That is to say I had 23 days of internet last month so I have been charged 23/30ths of £15.00 (=£12.26) minus 23/30ths of my promotional discount of £10.99 (=£8.43), which comes to £3.83. This is all at fibre rates NOT adsl rates. Unfortunately I do not know what I may or may not have been charged for ADSL on a promotion, but given that currently, standard broadband is £5.00 less than Unlimited Fibre I was expecting to not be charged at all for my first 23 days of normal broadband. I realise that it is only a small amount of money, but as this whole problem has arisen due to Plusnet getting it wrong in the first place, I would expect that the least they could do is not charge me for those first 23 days. The sad thing is that I knew that this would happen and then it would be like getting blood out of a stone to get my charges corrected.
