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Charged for Calls - with evening and weekend tariff

dan007
Hooked
Posts: 6
Fixes: 1
Registered: ‎08-11-2016

Charged for Calls - with evening and weekend tariff

Hi All,

 

Looked at my account this month, and I've started being charged for landline calls which are in the evening (01242 ... ) - at 9pm ?  [As I received a notification that my credit was running low]

Previously all these calls were free and I've not changed my account/sub offer and have the "Evenings & Weekends Included" so this call should be included and free of charge.  (My phone bill has shot up from about £6 last month to £20 as a result of this incorrect billing).

 

Is anyone else experiencing this billing error? - Can someone @plusnet email me to fix.

 

Thanks

1 REPLY 1
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Charged for Calls - with evening and weekend tariff

It seems that chargeable calls were all over an hour. When you approach an hour, hang up and re-dial to avoid costs.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team