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Charged for BT Sport twice

FIXED
mtizzle
Dabbler
Posts: 22
Thanks: 1
Registered: ‎02-01-2021

Charged for BT Sport twice

My new bill is WAY above what was expected. I was expecting it to be £42.99 but instead it is £53.15. The bill shows one charge for BT Sport for £15 (expected) and another charge for BT Sport for £10.16 (unexpected). I've only just recently added BT Sport so why have I been charged twice for this and two different amounts? Cannot wait until my contract is over, I'm going to be so gone from Plusnet. Appalling provider!

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 10,596
Thanks: 3,087
Fixes: 228
Registered: ‎30-07-2007

Re: Charged for BT Sport twice

Are the charges for the current  part month and then a full month in advance ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mtizzle
Dabbler
Posts: 22
Thanks: 1
Registered: ‎02-01-2021

Re: Charged for BT Sport twice

No idea I'm afraid. I wasn't aware that it was billed in advance as that's not how I am charged for the broadband and phone line.

RealAleMadrid
Seasoned Champion
Posts: 1,887
Thanks: 814
Fixes: 41
Registered: ‎07-07-2009

Re: Charged for BT Sport twice

Fix

@mtizzle  You actually are charged in advance for the following month for both broadband and phone line rental. Unless you have some special arrangement.😀

mtizzle
Dabbler
Posts: 22
Thanks: 1
Registered: ‎02-01-2021

Re: Charged for BT Sport twice

Thanks I wasn't aware of that.