Charged during 1 hour free call
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Charged during 1 hour free call
06-02-2016 12:47 PM
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Why is this? I had not made any calls before calling the local number on that day. I know you get charged after the 1 hour is up but I was only on the phone for 19 minutes!!
Re: Charged during 1 hour free call
06-02-2016 12:50 PM
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What are the first 4 digits of the number
I thought - from your previous posts - that you were on Evenings and Weekends and that call was made on a Thursday
Re: Charged during 1 hour free call
06-02-2016 12:51 PM
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From what I can tell the charge is correct, the 14th is a Thursday and you're on Plusnet Weekends.
Re: Charged during 1 hour free call
06-02-2016 1:12 PM
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I call my mother on the 14th for 19 minutes during the 1 hour free call and I get charged!!
Re: Charged during 1 hour free call
06-02-2016 1:15 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Charged during 1 hour free call
06-02-2016 1:23 PM
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Re: Charged during 1 hour free call
06-02-2016 1:29 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Charged during 1 hour free call
06-02-2016 1:37 PM
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I make 1 call during that 1 hour free call and have neve been charged. I only make 1 call each day (if I've got to call anyone) during the 1 hour free call.. If I have to make 2 or 3 calls in 1 day I know I will get charged for the 2 calls after the 1st 1 hour free call.
Chris - I have not been charged for some local calls (01740 & 01325) during week in day times and those were made during the 1 hour free call. You need to really check again because some calls made on one day at 3.34pm I didn't get charged then to the same number 3 days later on the evening after 6pm I was charged!?!?!?
Re: Charged during 1 hour free call
06-02-2016 2:12 PM
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Quote No, I was told that each day you get 1 hour free call and if you go over the hour, you get charged.
That's not correct. You are on Plusnet Weekends, if you make calls during the week that are not to freephone numbers you will get charged.
In September, October and November you called the same number once each month. In September and October you were charged for this call as it was during the week, in November you were not charged as it was at a weekend.
Re: Charged during 1 hour free call
06-02-2016 2:32 PM
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Thank you for your replies.
Re: Charged during 1 hour free call
06-02-2016 3:56 PM
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http://community.plus.net/forum/index.php/topic,140091.msg1236195.html
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