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Charged during 1 hour free call

Spooooky
Dabbler
Posts: 21
Thanks: 1
Registered: 26-01-2013

Charged during 1 hour free call

I have checked my recent phone calls and found that on 14/01/2016 13:58:08 I was charged £2.06 for a local call during 00:19:00 of the 1 hour free call.
Why is this? I had not made any calls before calling the local number on that day. I know you get charged after the 1 hour is up but I was only on the phone for 19 minutes!!
10 REPLIES
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Charged during 1 hour free call

Two questions
What are the first 4 digits of the number
I thought - from your previous posts - that you were on Evenings and Weekends and that call was made on a Thursday
Community Gaffer
Community Gaffer
Posts: 17,644
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Registered: 05-04-2007

Re: Charged during 1 hour free call

Hi there,
From what I can tell the charge is correct, the 14th is a Thursday and you're on Plusnet Weekends.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Spooooky
Dabbler
Posts: 21
Thanks: 1
Registered: 26-01-2013

Re: Charged during 1 hour free call

Sorry but that's wrong because I've called my local doctors in a morning, during the 1 hour free call and was not charged for it.
I call my mother on the 14th for 19 minutes during the 1 hour free call and I get charged!!
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Charged during 1 hour free call

So the problem is actually that as you are on Evenings and Weekends you are not being charged for calls you should be charged for.
jelv (a.k.a Spoon Whittler)
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Community Gaffer
Community Gaffer
Posts: 17,644
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Registered: 05-04-2007

Re: Charged during 1 hour free call

I've been through a few months of your call charges and they all seem correct, the calls you have been charged for are during the week and the ones you haven't been charged for are either free numbers or calls at the weekend.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
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Re: Charged during 1 hour free call

maybe the doctors have a plusnet line..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Spooooky
Dabbler
Posts: 21
Thanks: 1
Registered: 26-01-2013

Re: Charged during 1 hour free call

No, I was told that each day you get 1 hour free call and if you go over the hour, you get charged.
I make 1 call during that 1 hour free call and have neve been charged. I only make 1 call each day (if I've got to call anyone) during the 1 hour free call.. If I have to make 2 or 3 calls in 1 day I know I will get charged for the 2 calls after the 1st 1 hour free call.
Chris - I have not been charged for some local calls (01740 & 01325) during week in day times and those were made during the 1 hour free call. You need to really check again because some calls made on one day at 3.34pm I didn't get charged then to the same number 3 days later on the evening after 6pm I was charged!?!?!?
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: Charged during 1 hour free call

Quote
No, I was told that each day you get 1 hour free call and if you go over the hour, you get charged.

That's not correct. You are on Plusnet Weekends, if you make calls during the week that are not to freephone numbers you will get charged.
In September, October and November you called the same number once each month. In September and October you were charged for this call as it was during the week, in November you were not charged as it was at a weekend.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Spooooky
Dabbler
Posts: 21
Thanks: 1
Registered: 26-01-2013

Re: Charged during 1 hour free call

Someone on this forum misled me about the 1 hour free call.
Thank you for your replies.
pwatson
Rising Star
Posts: 2,468
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Registered: 26-11-2012

Re: Charged during 1 hour free call

Seems like a clear explanation was offered when you asked in June?
http://community.plus.net/forum/index.php/topic,140091.msg1236195.html