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Charged Higher/Incorrect Monthly Bill

Posts: 2
Thanks: 1
Registered: ‎15-12-2018

Charged Higher/Incorrect Monthly Bill

Hi, i have renewed my fibre broadband back in April but I was still charged out of contract price of £15.99. This is the second time this has happened. My monthly charge should be £ 7.99. Can you please check on this urgently and refund the money. 

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Charged Higher/Incorrect Monthly Bill

Hi @nishantshar2, thanks for getting in touch


I'm sorry for the issues you've had with the account. It looks like you've since been in touch with our Support Team and a refund has been processed for you.


Let us know if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team