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Charged Double For Broadband
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Charged Double For Broadband
16-07-2015 1:37 PM
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Last month I was charged double for my broadband. I have received a refund but I'm concerned
I will be charged too much again. I have a 2 year contract with 11 months to go.
I haven't received an email telling me that my next payment is almost due so don't know what this month's
charge will be, any clarification please.
I will be charged too much again. I have a 2 year contract with 11 months to go.
I haven't received an email telling me that my next payment is almost due so don't know what this month's
charge will be, any clarification please.
Message 1 of 3
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Re: Charged Double For Broadband
16-07-2015 1:48 PM
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Hi countrybumpkin65, welcome to the forums.
I've had a look at your account and it looks like initially the discounts were only applied for 12 months for some reason
This has since been rectified and the remaining discounts have now been applied correctly so moving forward it should be fine
I've had a look at your account and it looks like initially the discounts were only applied for 12 months for some reason
This has since been rectified and the remaining discounts have now been applied correctly so moving forward it should be fine
Message 2 of 3
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Re: Charged Double For Broadband
16-07-2015 4:58 PM
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Thanks for looking into this for me. Hope my account is back to what it was now.
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