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Changing payment date

Jarryd
Dabbler
Posts: 23
Registered: ‎02-11-2018

Changing payment date

I've recently tried to change my payment date and it's telling me that I can't change it due to my account is about to close down?
3 REPLIES 3
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Changing payment date

 Hi @Jarryd

 

This is part of an issue affecting a handful of our customers that our relevant team are aware of. I will add your account to the list of accounts affected by this issue.

I am sorry for the inconvenience this might cause.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
djlawz
Interested
Posts: 2
Registered: ‎02-08-2019

Re: Changing payment date

Hi

I am also having the same problen.

Thanks

djlawz

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Changing payment date

Hi @djlawz,

 

I'm sincerely sorry to hear you are been affected by this issue and I apologise for the inconvenience caused.

Your account details have been passed along to our incident management team to monitor and implement a fix for you.

 

Thanks.