Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Changing package mid contract
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Changing package mid contract
Changing package mid contract
07-09-2013 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I have just subscribed to fibre on an 18 month contract with a 40GB download limit. It is proving quite a hit with the family. If this continues can I upgrade my package to unlimited during the initial 18 month contract or would there be an additional cost (over and above the monthly unlimited charge)?
Thanks in advance for you help.
Regards
Andy
I have just subscribed to fibre on an 18 month contract with a 40GB download limit. It is proving quite a hit with the family. If this continues can I upgrade my package to unlimited during the initial 18 month contract or would there be an additional cost (over and above the monthly unlimited charge)?
Thanks in advance for you help.
Regards
Andy
Message 1 of 4
(1,609 Views)
3 REPLIES 3
Re: Changing package mid contract
07-09-2013 7:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you can upgrade but you would lose any outstanding price reductions and may - I am not sure - start a new contract
Message 2 of 4
(1,011 Views)
Re: Changing package mid contract
08-09-2013 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You would definitely start a new contract and if you just did it on line you would lose any current discount/introductory offer. Probably bet to ring up and negotiate an upgrade.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 3 of 4
(1,011 Views)
Not applicable
Re: Changing package mid contract
08-09-2013 11:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
According to the support pages at http://www.plus.net/support/broadband/products/change_broadband.shtml you don't have to start a new contract if you are moving from a current fibre product to another current fibre product:
"Residential customers
If you’re Essentials or Unlimited, you can switch between products of the same type (standard broadband to standard broadband or fibre optic to fibre optic) for free without affecting your current contract."
It's only if you're moving from standard broadband to fibre or from a legacy fibre product to a current fibre product that you would need to start a new 18 month contract.
"Residential customers
If you’re Essentials or Unlimited, you can switch between products of the same type (standard broadband to standard broadband or fibre optic to fibre optic) for free without affecting your current contract."
It's only if you're moving from standard broadband to fibre or from a legacy fibre product to a current fibre product that you would need to start a new 18 month contract.
Message 4 of 4
(1,011 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Changing package mid contract