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Changing my package

rachelm
Newbie
Posts: 4
Registered: 03-03-2015

Changing my package

My current package is:
Plusnet Essentials (Contracted) £5.99
Talk Evenings & Weekends £0.00
Line rental £0.00  (due to having paid 12 months in advance)
Two questions:
1) My contracted broadband will end shortly anyway, but is there any problem with me changing my broadband package to unlimited before the current contract ends?
2) My advance line rental is due for renewal but the small print says 'Line Rental Saver does not provide inclusive calls as standard.'  Does that mean I will no longer get Talk Evenings and Weekends if I renew it?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Changing my package

I can answer all these
Broadband - ring customer options and they will probably offer you a discounted package for a new contract. Even if they don't that is still the best route to follow as a starter
    0800 013 2632
    0330 123 9197
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
As you already have evenings and weekends with LRS you will keep it
Note the the price you will pay for LRS is a bit more than the standard one without any calls
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Changing my package

Just posting to echo Oldjim's response, our customer options team are a good start here as they can offer the best deals for existing customers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff