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Changing my package
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Changing my package
03-03-2015 8:52 PM
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My current package is:
Plusnet Essentials (Contracted) £5.99
Talk Evenings & Weekends £0.00
Line rental £0.00 (due to having paid 12 months in advance)
Two questions:
1) My contracted broadband will end shortly anyway, but is there any problem with me changing my broadband package to unlimited before the current contract ends?
2) My advance line rental is due for renewal but the small print says 'Line Rental Saver does not provide inclusive calls as standard.' Does that mean I will no longer get Talk Evenings and Weekends if I renew it?
Plusnet Essentials (Contracted) £5.99
Talk Evenings & Weekends £0.00
Line rental £0.00 (due to having paid 12 months in advance)
Two questions:
1) My contracted broadband will end shortly anyway, but is there any problem with me changing my broadband package to unlimited before the current contract ends?
2) My advance line rental is due for renewal but the small print says 'Line Rental Saver does not provide inclusive calls as standard.' Does that mean I will no longer get Talk Evenings and Weekends if I renew it?
Message 1 of 3
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Re: Changing my package
03-03-2015 10:13 PM
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I can answer all these
Broadband - ring customer options and they will probably offer you a discounted package for a new contract. Even if they don't that is still the best route to follow as a starter
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
As you already have evenings and weekends with LRS you will keep it
Note the the price you will pay for LRS is a bit more than the standard one without any calls
Broadband - ring customer options and they will probably offer you a discounted package for a new contract. Even if they don't that is still the best route to follow as a starter
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
As you already have evenings and weekends with LRS you will keep it
Note the the price you will pay for LRS is a bit more than the standard one without any calls
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Re: Changing my package
05-03-2015 11:54 AM
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Just posting to echo Oldjim's response, our customer options team are a good start here as they can offer the best deals for existing customers.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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