Changing from value to extra
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Changing from value to extra
28-03-2012 3:50 PM
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Just a quick question . I am on the value tariff which I got on the special offer of half-price for 12 months so 6.49 ( I unfortunately live in a high price area!!). If I upgrade to the extra tariff will I have to just pay the extra £5? or the full 17.99?
Thanks
Re: Changing from value to extra
28-03-2012 4:35 PM
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As we reduce the monthly price for broadband using a discounts tool it would be a case of paying the extra fiver as we'd still be deducting the same amount from the subscription but the subscription itself would increase.
Re: Changing from value to extra
30-03-2012 6:20 PM
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Thanks for your quick response.
Can I upgrade the package online? If I do I should be charged the extra £5 -is that right?
PS - I wonder do I have to wait until next month or can you change mid-month?
Thanks again for your help
Re: Changing from value to extra
02-04-2012 11:55 AM
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Yes we can change that straight away for you, just let us know when you want to go ahead.
Jojo
Re: Changing from value to extra
02-04-2012 7:17 PM
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Yes I would like to change to the extra tarriff. How can I let you know?
thanks
dick:quote
Re: Changing from value to extra
03-04-2012 9:40 AM
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If you log in to your members centre on our website and look at the pink bar across the top there should be an entry for product change - if you click on that and follow the wizard you'll be able to request a change to Extra which will take place on your next billing date
Hope that helps.
Re: Changing from value to extra
04-04-2012 2:40 PM
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Is it possible to change half-way through the month or do you have to wait?
Thanks
Re: Changing from value to extra
05-04-2012 9:30 AM
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EDIT: Apologies, that's no longer the case - we can make the change mid-month if you like. If you raise a ticket or call our support centre we'll get it sorted for you (if you use the product change link in the portal as I said above it'll automatically happen on your next billing date).
Re: Changing from value to extra
12-04-2012 12:09 PM
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Re: Changing from value to extra
13-04-2012 9:47 AM
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Quote Just be sure to check your invoice when it comes in...
Alternatively give me a heads up via PM before making the change as account changes will remove pending discounts but in this type of scenario they should be reapplied manually.
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