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Changing direct debit payment date

hannahj
Newbie
Posts: 3
Registered: ‎03-09-2013

Changing direct debit payment date

Just called to try and change the date my direct debit goes out but didn't fancy a 30min wait.
Is there a way I can change this online?
10 REPLIES 10
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Changing direct debit payment date

It isn't possible to move the date...
hannahj
Newbie
Posts: 3
Registered: ‎03-09-2013

Re: Changing direct debit payment date

I just moved my car insurance and energy payment dates no problem. If I can't move it I'd be surprised.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Changing direct debit payment date

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Changing direct debit payment date

A future rebuild of the billing system may change that.
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BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Changing direct debit payment date

That rebuild has been kicked off Smiley
dc8
Grafter
Posts: 83
Thanks: 4
Registered: ‎06-01-2014

Re: Changing direct debit payment date

I too have just tried to get my DD date moved with no success.
If I can't get it moved then I will leave and go somewhere else as this seems to be the only place that can't/won't change a DD date and I don't need the worry of if there will be enough money in my account to pay the DD on the 6th month when I KNOW there will be money there on the 15th.
Its a disgrace that this cannot be done in this day and age.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Changing direct debit payment date

Unfortunately we can't change your billing date.
As above, we've kicked off a rebuild of the new billing system which we hope will help in such situations.
Apologies if this isn't what you wanted to hear 😕
PatrickG248
Newbie
Posts: 1
Registered: ‎10-11-2016

Re: Changing direct debit payment date

Hi i am wondering when this rebuild be complete?

 

thank you

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Changing direct debit payment date

Welcome to the forums @PatrickG248 

It's still a work in progress, haven't any updates yet I'm afraid.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Changing direct debit payment date

They've been promising this fantastic new system for a number of years so don't hold your breath!

jelv (a.k.a Spoon Whittler)
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