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Changing direct debit payment date

hannahj
Newbie
Posts: 3
Registered: 03-09-2013

Changing direct debit payment date

Just called to try and change the date my direct debit goes out but didn't fancy a 30min wait.
Is there a way I can change this online?
10 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Changing direct debit payment date

It isn't possible to move the date...
hannahj
Newbie
Posts: 3
Registered: 03-09-2013

Re: Changing direct debit payment date

I just moved my car insurance and energy payment dates no problem. If I can't move it I'd be surprised.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Changing direct debit payment date

Moderator
Moderator
Posts: 26,533
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Changing direct debit payment date

A future rebuild of the billing system may change that.

Customer and Forum Moderator.

Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Changing direct debit payment date

That rebuild has been kicked off Smiley
dc8
Grafter
Posts: 61
Registered: 06-01-2014

Re: Changing direct debit payment date

I too have just tried to get my DD date moved with no success.
If I can't get it moved then I will leave and go somewhere else as this seems to be the only place that can't/won't change a DD date and I don't need the worry of if there will be enough money in my account to pay the DD on the 6th month when I KNOW there will be money there on the 15th.
Its a disgrace that this cannot be done in this day and age.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Changing direct debit payment date

Unfortunately we can't change your billing date.
As above, we've kicked off a rebuild of the new billing system which we hope will help in such situations.
Apologies if this isn't what you wanted to hear :/
Chris Pettitt
Cloud Environments Engineer
PatrickG248
Newbie
Posts: 1
Registered: 10-11-2016

Re: Changing direct debit payment date

Hi i am wondering when this rebuild be complete?

 

thank you

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Changing direct debit payment date

Welcome to the forums @PatrickG248 

It's still a work in progress, haven't any updates yet I'm afraid.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Changing direct debit payment date

They've been promising this fantastic new system for a number of years so don't hold your breath!

jelv (a.k.a Spoon Whittler)
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