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Changing call plan

1BadApple
Interested
Posts: 1
Registered: ‎19-03-2021

Changing call plan

Recently renewed our contract for broadband and we don't use our home phone at all.  We want to cancel our call plan, but when I try and do it online it's giving me an out of contract price of £41+ instead of the £24.99 we were offered at renewal. 

Is there really no other way to contact? I have health issues which make phonecalls a problem. 

2 REPLIES 2
dvorak
Moderator
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Fixes: 1,459
Registered: ‎11-01-2008

Re: Changing call plan


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jgb
Aspiring Champion
Posts: 689
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Changing call plan

@1BadApple 

There is known issue with the Plusnet system where changes to the call plan appear to remove any broadband discounts. You should not loose any discount if you remove or amend  the call plan despite what the system says (it only quotes the standard prices). There are lots of posts on these forums on this going back months or even years and Plusnet have noit addressed the issue. Possibly a staff member will come along to reiterate this and reassure you..