Changing Packages
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Changing Packages
30-08-2013 11:55 AM
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I received the email about the Plusnet price increases and started looking at package prices. I joined Plusnet in 2008 and took the Plusnet Premium + the Talk Anytime International 300 phone plan.
I currently pay monthly:
Plusnet Premium £15.99
Line rental £13.99
Call plan£6.00
Total: £35.98
In October this will increase to £36.98 (I think)
However looking at your current packages if I changed to Broadband Unlimited & Calls:
Broadband Unlimited (Contracted) £9.99
Line Rental £14.50
Plusnet Anytime International 300 £7.00
Total: £31.49
I would have exactly the same broadband & phone service (as far as I can see nothing would any different) and save £5 a month!
If someone from Plusnet could confirm this, and that there would be no disruption to either my Broadband or Phone service, I would be grateful.
Many thanks
Annette
Re: Changing Packages
30-08-2013 12:01 PM
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Re: Changing Packages
30-08-2013 12:42 PM
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Quote from: annapp Hi,
I received the email about the Plusnet price increases and started looking at package prices. I joined Plusnet in 2008 and took the Plusnet Premium + the Talk Anytime International 300 phone plan.
I currently pay monthly:
Plusnet Premium £15.99
Line rental £13.99
Call plan£6.00
Total: £35.98
In October this will increase to £36.98 (I think)
However looking at your current packages if I changed to Broadband Unlimited & Calls:
Broadband Unlimited (Contracted) £9.99
Line Rental £14.50
Plusnet Anytime International 300 £7.00
Total: £31.49
I would have exactly the same broadband & phone service (as far as I can see nothing would any different) and save £5 a month!
If someone from Plusnet could confirm this, and that there would be no disruption to either my Broadband or Phone service, I would be grateful.
Many thanks
Annette
personally if I were you, I would ring plusnet and ask for mac code, shop around first to find the best deal, and ask them if they can match it, I wouldn't simply just switch package (same supplier) if you could make savings elsewhere (new isp) theres loads of offers around be it sky, talk talk etc etc, use a comparison site and see what the best deal is for you, then decide my best advice tho is to ask plusnet before you switch package with them to offer you a deal or match or better the deal you found
I agree getting line rental saver would be the best option with whoever you decide to go with as you will save a lot in the long run
also think about quidco or topcashback, for cashback when/if switching
Re: Changing Packages
30-08-2013 6:07 PM
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Thanks for the replies, I don't want to leave Plusnet, overall, despite some problems, the service has been excellent and support have been very good & helpful. But obviously if I am paying £5 a month more than I need to for exactly the same service, it would be worth a few mouse clicks to save a fiver:-) After all I have been a loyal customer for 5 years! At some point will probably move to fibre but not yet.
Anyway will wait to see what Plusnet have to say.
Annette
Re: Changing Packages
02-09-2013 9:20 AM
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I can confirm that if you changed your account type from Premier to Unlimited there'd be no downtime, as the service itself isn't changing - as Jim says it's all done on our systems internally so the service itself isn't affected.
If you were upgrading to Fibre there might be a short outage while the engineer installs the new service but as it's just the account type(s) changing at this time there won't be
Hope that helps, and thanks.
Re: Changing Packages
05-09-2013 12:16 AM
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Re: Changing Packages
09-09-2013 11:28 AM
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On Saturday (7th September) I made the product upgrade, to change my Broadband from Premium to Unlimited and my phone plan to Plusnet Anytime International 300. I have received confirmation of the change of phone plan and in member centre it notes that this plan will change on the 12 September, but I have received no confirmation of the broadband change and there is no mention of it in the member centre. Should I open a support ticket?
Thanks
Annette
Re: Changing Packages
09-09-2013 11:36 AM
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Re: Changing Packages
09-09-2013 11:55 AM
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Thanks, yes there is a service notice:
Broadband product change scheduled successfully
From: Plusnet Premium
To: Plusnet Unlimited (Contracted)
This change will take place on the next billing date, 2013-09-12 00:00:00
Just thought it was odd to receive an email acknowledging the phone plan change but not the broadband plan change.
Thanks again.
Annette
Re: Changing Packages
09-09-2013 11:58 AM
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