Changing Call Plan package starts a new 18-month Broadband/Phone contract ?

[#1]

In March this year I deleted the Anytime International 300 call plan from my account, this was actioned as from my next statement in early April.

I've just noticed that my home page shows I have an 18 month contract from 5 April 2020 to 4 October 2021.  My account details also show that my contract started on 5 April 2020.  

Surely changing call plan doesn't start a whole new Broadband & Home Phone contract?  I have seen nothing which says that it does.  If I wished to start a new contract I would 'phone for a better deal.

[#2]

Surely changing call plan doesn't start a whole new Broadband & Home Phone contract

It shouldn't! but there is a problem that affects some accounts which causes a new contract to be started when changing call plan. Im sure one of the PlusNet Help team will see this and correct your account.

[#3 · Accepted solution]

Thanks for getting in touch @MikeBz

I'm sorry to hear this has happened.

Unfortunately, I don't have the relevant permissions to correct this today but I've passed this to the relevant team and we'll get that done for you as soon as possible 

[#4]

Thankyou. There is no urgency, it’s just good to hear that it’s an error and will be corrected at some point.

[#5]

This has now been resolved, thankyou @MatthewWheeler.