In March this year I deleted the Anytime International 300 call plan from my account, this was actioned as from my next statement in early April.
I've just noticed that my home page shows I have an 18 month contract from 5 April 2020 to 4 October 2021. My account details also show that my contract started on 5 April 2020.
Surely changing call plan doesn't start a whole new Broadband & Home Phone contract? I have seen nothing which says that it does. If I wished to start a new contract I would 'phone for a better deal.
Fixed! Go to the fix.
Re: Changing Call Plan package starts a new 18-month Broadband/Phone contract ?
Surely changing call plan doesn't start a whole new Broadband & Home Phone contract
It shouldn't! but there is a problem that affects some accounts which causes a new contract to be started when changing call plan. Im sure one of the PlusNet Help team will see this and correct your account.
Thanks for getting in touch @MikeBz
I'm sorry to hear this has happened.
Unfortunately, I don't have the relevant permissions to correct this today but I've passed this to the relevant team and we'll get that done for you as soon as possible