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Changeover dates.

jaymusgrave
Newbie
Posts: 2
Registered: 31-08-2016

Changeover dates.

I have been advised by my last provider that the service will end on 06.09.16 however, Plusnet advise new service starts 13.09.16, we CANNOT be with out broadband for a week.  Please advise.

5 REPLIES
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Changeover dates.

As I understand it your new provider does all the work and there are two dates one for the phone/line transfer and another for broadband a week apart, I wonder it that is why two dates.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Changeover dates.

I should add without lost of service for a week that is why this way.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Changeover dates.

When we initially placed the order we requested the 6th however due to engineer availability this changed to the 13th.

You shouldn't lose service before then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jaymusgrave
Newbie
Posts: 2
Registered: 31-08-2016

Re: Changeover dates.

Phew thanks

Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Changeover dates.

No problems and I can see the notification of the transfer has been changed to the 12/09/16 so on the back of my colleagues reply you should still be connected until we take over.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team