Changeover dates.

[#1]

I have been advised by my last provider that the service will end on 06.09.16 however, Plusnet advise new service starts 13.09.16, we CANNOT be with out broadband for a week.  Please advise.

[#2]

As I understand it your new provider does all the work and there are two dates one for the phone/line transfer and another for broadband a week apart, I wonder it that is why two dates.

[#3]

I should add without lost of service for a week that is why this way.

[#4]

When we initially placed the order we requested the 6th however due to engineer availability this changed to the 13th.

You shouldn't lose service before then.

[#5]

Phew thanks

[#6]

No problems and I can see the notification of the transfer has been changed to the 12/09/16 so on the back of my colleagues reply you should still be connected until we take over.