cancel
Showing results for 
Search instead for 
Did you mean: 

Changed mind about moving providers...

catherinet556
Grafter
Posts: 26
Registered: 07-02-2013

Changed mind about moving providers...

Hi we recently decided to change providers to TalkTalk after a free for a year offer but then decided against it after hearing bad reviews,
Our go live date is the 6th of February so we will cancel before that,
I think the Email said we can stay with PlusNet if we change our mind before the 4th and we have.
How do we go about staying with Plusnet?
Thanks in advance
5 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Changed mind about moving providers...

Not sure but you certainly need to advise TalkTalk
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Changed mind about moving providers...

"Not sure but you certainly need to advise TalkTalk " and then contact PN customer services on  0800 432 0200 or 0345 140 0200 without delay! Or vice versa.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Changed mind about moving providers...

Yep, give us a call on those numbers and we can cancel the move away order(s).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

Re: Changed mind about moving providers...

Definitely contact Plusnet. I would never in a million years trust TalkTalk to cancel the order even if they said they have!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
catherinet556
Grafter
Posts: 26
Registered: 07-02-2013

Re: Changed mind about moving providers...

Yup, all sorted yesterday. Thanks. Smiley