Changed from Premium to Extra - wierd billing
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- Re: Changed from Premium to Extra - wierd billing
Changed from Premium to Extra - wierd billing
05-05-2010 9:53 AM
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The change-over happened yesterday, but now I'm confused by the 'mystical' PN billing system.
- I received an email saying that my product had been changed to Extra and telling me I would be paying £15.99. Eh? That was the Premium price. I should be paying either £11.49 or £17.99, so where did £15.99 come from? Because I'm on a M3 exchange I should be paying £11.49.
- A payment was then taken from my account for 'Outstanding Call Charges'. This is to pay for the calls I made under E&W for last month in readiness for the changeover to Anytime. Ok, that makes some sense.
- A ticket was added to my account saying that a discount is due on my account for £17.99 "due to their ADSL payment date being aligned with current Talk payment date". What? There is no sign of this discount under Transactions either.
- I have now been invoiced for £17.99 for Extra when it should be £11.49 as advertised for M3 exchange.
Can someone explain what's going on (apart from the usual 'strangeness' of the PN system) and confirm that going forward I will be paying £11.49 for Extra and NOT £17.99 ?
Thanks
Re: Changed from Premium to Extra - wierd billing
05-05-2010 11:19 AM
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Re: Changed from Premium to Extra - wierd billing
05-05-2010 3:46 PM
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I've added a ticket to your account to confirm things.
@twentythree, let me know if that's not the case.
Re: Changed from Premium to Extra - wierd billing
05-05-2010 4:01 PM
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BTW, the email I got (before the DD notice giving a higher than expected payment) said
Quote Broadband Product Extra
Monthly Subscription £10.99
After 0 month(s) your subscription will change to £15.99
This is on top of the discount muddle I had when I had both the discounted first 3 months of Premium and the phone 3 months Free Anytime running at the same time. I THINK that's all sorted out now but who knows!
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Changed from Premium to Extra - wierd billing
05-05-2010 10:42 PM
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Re: Changed from Premium to Extra - wierd billing
06-05-2010 9:31 AM
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@Mad Moggies, yours is a similar issue but as you say is complicated by the discount components.
Re: Changed from Premium to Extra - wierd billing
06-05-2010 1:14 PM
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So, this month I'm better off because I've got Extra free for a month, but I'm going to be very disappointed considering all the billing problems I've had with Plusnet if things are incorrect next month too. If I'm charged £18 for the next two months then that won't cut it because 2 × £18 is more than 3 × £11.50.
Also, not technically within the scope of this thread but my referral discount has also gone AWOL again – so whilst anyone's looking in to my account perhaps you could look at that too.
When will a product change ever go smoothly for me? This now marks the fourth in a row with problems.
Re: Changed from Premium to Extra - wierd billing
06-05-2010 2:00 PM
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Re: Changed from Premium to Extra - wierd billing
06-05-2010 2:03 PM
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Re: Changed from Premium to Extra - wierd billing
06-05-2010 2:06 PM
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Re: Changed from Premium to Extra - wierd billing
07-05-2010 12:17 PM
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Re: Changed from Premium to Extra - wierd billing
07-05-2010 2:57 PM
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I'm loathe to do anything at the moment, as we're trying to get on with the clean up (so IMO best to wait for that as discounts have already been applied).
Re: Changed from Premium to Extra - wierd billing
07-05-2010 3:09 PM
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Re: Changed from Premium to Extra - wierd billing
07-05-2010 3:43 PM
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Re: Changed from Premium to Extra - wierd billing
07-05-2010 4:03 PM
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